At 9:00PM on 16 September 2017, while staying at Westin Denver International Airport, we were harassed and threatened by a hotel security officer. While settling into our room, a guy with a badge and a tough guy attitude, threatened to kick us out of the hotel if he...Read more
Hi. I'v been in Westin hotel 02-03 Feb.16 and unfortunately, I was robbed by hotel mini bar department. I have reported my actual mini bar consumption, but later on, I have noticed that Westin hotel took from my Amex an additional 80 euros. As per their bill, it...Read more
Velika Gorica, Zagreb
I've made a booking with Westin New Orleans At Canal Place through Expedia with payment made. Guest Number: 618224 Arrived on 14/6/2015 Depart on 17/06/2015. Room No. 1625. I was told by a staff at front desk that Internet Service used in the Business Office was Free,...Read more
I didn't like
- Never deliver your promise
Westin does discriminate people by looks.
Positive Experience Review
Great service. Great room fabulous rain shower.. Perfect location Annapolis.. Free shuttles. Everyone very pleasant
I am in the Sydney CBD but can't get a pizza delivered! WTF!!
Booked a beachfront room at St John Westin, that is supposed to come with a balcony. It came with a window that we couldn't open! Hotel did nothing. Said we could move into a pool view room the day before we were leaving! Paid $1000 a night! Would have stayed in the...Read more
Saint John, Antigua And Barbuda
I didn't like
My partner and I stayed at Westin Denver July 2014. We booked and paid through Expedia, and about 2 days after we checked out, our bank account was charged again, this time directly from the Westin. I have left several urgent messages with their billing department, and...Read more
I was robbed in my hotel room. Security cameras were not working. Westin did nothing to assist in the aftermath. And when contacting the corporate management later, their response was essentially "come back again." Text of the email I wrote to them: A year ago this...Read more
We arrived on a cold and windy afternoon. 6-8 uniformed employees in front of the Book Cadillac Hotel and not one offered to help with the luggage. The people at the registration desk were not friendly or very professional. The employee's in the bar and restaurant...Read more
We purchased a "Special deal" from Westin. 4 nights in palm Springs for $389.00 Ooops forgot to mention. It's all booked up. Tried twice to plan a trip now. Put a down payment of $200+ then tried to book the dates and they weren't available. Tried one month later for a...Read more
Have receipt and paid for a room with a refrigerator and microwave, booked a month in advance. Was told to check in at 3pm. Upon check in we find our room has no fridge or microwave. Customer service claims those are first come first serve items and we should have...Read more
Food poisoning the first night in the hotel .They did nothing. Reported to the management, and front desk.They didn't check back to see if I was OK. They did offer me some Peptol Bismol. What else can I say? I don't think I will sat there again if I can help it. Food...Read more
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