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Dear Sir or Madam,

Viking Cruises has booked us in to The Westin Wall Centre, Vancouver for one night, July 1st. this year.

We are arriving in Vancouver on the previous day, June 30th and through Booking.com, have booked to stay at the same hotel on that night as well. Our booking was made by Judith Davies for two rooms.

We had three simple requests, namely:

1. No dogs having been in the room. This is because I have an allergy to dog hairs when dogs have spent a long time in a room overnight when they may have been lying on the bed or other furniture.

This manifests itself as painful sinusitis which can last for days. Dogs in other open areas of the hotel are not a problem to my allergy.

2. No changing rooms between first and second nights.

3. Rooms nearby if possible.

It seems that not one of them can be guaranteed!

Really?

The response we received was so offhand and dismisssive as to be contemptible and I cannot believe that it was sent by a hotel chain which considers itself to be upmarket.

Copied and pasted in here it reads:

Thank you for your message. We are a pet friendly hotel so we cannot guarantee that a dog has not ever been in the room. While staying, there may be dogs in common areas such as the elevator or lobby. We can put in a note in the reservation that the guest is allergic to dog hair.

For the rooms related to Viking, we can put in a request for the same room however it is not guaranteed.

Also, rooms close together is a request and not guaranteed.

I find it inconceivable that a quality hotel chain should be pet friendly but not people friendly. I come to this conclusion because it states that the hotel is pet friendly and yet it is hard to believe that a large hotel could not set aside rooms in which animals are not permitted and have never been permitted and which pays such scant regard for people with allergies or those who just dont want to stay in a room that has been occupied by a dog.

As of today there are 82 days before we would be checking into the hotel. We live in the 21st century, yet a large, reputable hotel from a major chain of hasnt the technology to link two bookings and arrange for us to have rooms nearby.

As two couples we have travelled to many countries of the world and have stayed in dozens of hotels where we have made similar requests. In NOT ONE have we received such an uncaring and un-co-operative response.

I await a reasoned, sensible and possibly more sensitive, understanding response because the response we received is not the slightest bit sensitive or sympathetic to peoples needs.

Is this the way staff are trained? To be offhand and very lacking in empathy.

There is no effort to apologise or to offer some hope that they would try their best for us. It was curt and rude.

Regards.

Steve Flynn (staying in the second room booked by Judith Davies)

User's recommendation: Take car if you have allergies.

Location: Liverpool, England

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