
Westin Reviews
Westin Reviews
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Verified Reviewer New Reviewer- Having to wait 45 minutes for a room
Theft from room!
User's recommendation: don't leave valuable items in your room.
First class
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerParcel tracking
Adjustment
Terrible experience no consideration for it
User's recommendation: Speak out this has to stop.
- Ghetto
Business trip
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Wait time for our room...45 minutes!
- Having to wait 45 minutes for a room
dispute the charge with your card company. I assume you have a copy of the original booking?
- Lied about room i was paying for
Terrible Christmas
Westin
- Location
- Security
- Hotel security
Westin
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There was no excuse for a delay of 45 minutes to get our room. You are making excuses for poor quality of service.
I realize hotels cannot have a lot of people at the desk but the fact that the manager came to answer questions, saw a crowd of people and did nothing to help was poor judgment. Linda Lucas
Late at night in any hotel there will be a minimum of employees at the front desk. When alot of people come in it causes delays---as was your case.
Hotels cannot keep an excess of employees on the clock "just in case." You do have a valid complaint if the night manager failed to pitch in and help the lone front clerk.
That's bad management. Find the corporate website for Westin and complain about this location and, specifically the night manager.