Westin Reviews and Complaints
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0
ISSUES RESOLVED
24
TOTAL REVIEWS
$9.9K
CLAIMED LOSSES
$901
AVG LOSS
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Customers don't like
- Security
- Room
- Never deliver your promise
Customers like
- Location
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On Thursday September 20 we had reservations at the Element Hotel, Times Square,New York City for two nights. When we arrived at midnight, about 12 people from Venezuela had come in just before us. There was only ONE person at the desk. He spent 45 minutes checking all...
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I didn't like
- Having to wait 45 minutes for a room
I booked short stay at Westin Hotel in Memphis, TN. I booked through their SPG app. I clicked on and paid for a King bed room that looked great. I even paid ahead of time so that we would have no worries when we got there. I show up and they gave me a double bed room...
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h.kitchener
dispute the charge with your card company. I assume you have a copy of the original booking?
Product
I didn't like
- Lied about room i was paying for
I travel over 100 days each year and try to stay in hotels where I encounter a great customer experience. That's why I'll never set foot in this hotel ever again. Due to weather I was unable to make it to the hotel this weekend for my Saturday reservation. I called to...
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My fiancé and I stayed for Christmas Day and thought it would be cute to open our gifts in the hotel and grab some dinner later that night. Upon arriving the man behind the desk asked my fiancé if he was dropping of the gifts to someone within the hotel. When we told...
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Westin
Westin does discriminate people by looks.
At 9:00PM on 16 September 2017, while staying at Westin Denver International Airport, we were harassed and threatened by a hotel security officer. While settling into our room, a guy with a badge and a tough guy attitude, threatened to kick us out of the hotel if he...
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Product
I liked
- Location
I didn't like
- Hotel security
- Security
Westin
Westin does discriminate people by looks.
The Westin Zagreb Review from Velika Gorica, Zagreb
Hi. I'v been in Westin hotel 02-03 Feb.16 and unfortunately, I was robbed by hotel mini bar department. I have reported my actual mini bar consumption, but later on, I have noticed that Westin hotel took from my Amex an additional 80 euros. As per their bill, it seems that I have consumed entire mini bar. They are so poor.
Velika Gorica, Zagreb
I've made a booking with Westin New Orleans At Canal Place through Expedia with payment made. Guest Number: 618224 Arrived on 14/6/2015 Depart on 17/06/2015. Room No. 1625. I was told by a staff at front desk that Internet Service used in the Business Office was Free,...
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Similar to Westin
Booked a beachfront room at St John Westin, that is supposed to come with a balcony. It came with a window that we couldn't open! Hotel did nothing. Said we could move into a pool view room the day before we were leaving! Paid $1000 a night! Would have stayed in the...
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Saint John, Antigua And Barbuda
I didn't like
- Room or the customer service
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There was no excuse for a delay of 45 minutes to get our room. You are making excuses for poor quality of service. I realize hotels cannot have a lot of people at the desk but...
Late at night in any hotel there will be a minimum of employees at the front desk. When alot of people come in it causes delays---as was your case. Hotels cannot keep an exces...