Westin Reviews and Complaints
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Issues
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23
Total
reviews
$9.4K
Claimed
losses
$942
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loss
What was your experience with Westin?
Customers don't like
- Security
- Room
- Never deliver your promise
Customers like
- Location
I booked short stay at Westin Hotel in Memphis, TN. I booked through their SPG app. I clicked on and paid for a King bed room that looked great. I even paid ahead of time so that we would have no worries when we got there. I show up and they gave me a double bed room...
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Product
I didn't like
- Lied about room i was paying for
I travel over 100 days each year and try to stay in hotels where I encounter a great customer experience. That's why I'll never set foot in this hotel ever again. Due to weather I was unable to make it to the hotel this weekend for my Saturday reservation. I called to...
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My fiancé and I stayed for Christmas Day and thought it would be cute to open our gifts in the hotel and grab some dinner later that night. Upon arriving the man behind the desk asked my fiancé if he was dropping of the gifts to someone within the hotel. When we told...
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Westin
Westin does discriminate people by looks.
At 9:00PM on 16 September 2017, while staying at Westin Denver International Airport, we were harassed and threatened by a hotel security officer. While settling into our room, a guy with a badge and a tough guy attitude, threatened to kick us out of the hotel if he...
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Product
I liked
- Location
I didn't like
- Security
- Hotel security
Westin
Westin does discriminate people by looks.
The Westin Zagreb Review from Velika Gorica, Zagreb
Hi. I'v been in Westin hotel 02-03 Feb.16 and unfortunately, I was robbed by hotel mini bar department. I have reported my actual mini bar consumption, but later on, I have noticed that Westin hotel took from my Amex an additional 80 euros. As per their bill, it seems that I have consumed entire mini bar. They are so poor.
Velika Gorica, Zagreb
I've made a booking with Westin New Orleans At Canal Place through Expedia with payment made. Guest Number: 618224 Arrived on 14/6/2015 Depart on 17/06/2015. Room No. 1625. I was told by a staff at front desk that Internet Service used in the Business Office was Free,...
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Booked a beachfront room at St John Westin, that is supposed to come with a balcony. It came with a window that we couldn't open! Hotel did nothing. Said we could move into a pool view room the day before we were leaving! Paid $1000 a night! Would have stayed in the...
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Saint John, Antigua And Barbuda
I didn't like
- Room or the customer service
Similar to Westin
Positive Experience Review
Great service. Great room fabulous rain shower.. Perfect location Annapolis.. Free shuttles. Everyone very pleasant
dispute the charge with your card company. I assume you have a copy of the original booking?